Capturing Log File Data in SEM

Log File Data to Help Diagnose a Problem or Answer a Question in SEM

When submitting a customer problem-report or asking a question regarding an incident in SEM it is always helpful for Sysgem to be given details of the event as recorded in the SEM Log File. This page describes where to extract that information. Please send the content of the Log File with any SEM problem report to Sysgem.

To keep the log file to manageable proportions when submitting a report:

1. Log into SEM.

2. Open the Log File window by pressing the “Log” icon at the top of the SEM desktop.

3. Select the Trace Tab and make sure the “Send” and “Recv” buttons are selected (pressed in).

4. Start the window that has the problem and use it up to the point just BEFORE it fails. Then go back to the Logfile Trace window

5. Remove any data already displayed in the Trace tab window by pressing the “Erase” button next to the “Send” button.

6. Resume the action on the problem window until the error occurs.

7. Expand the Log Data

8. Finally, “Export” the content of the log window as a text file and send the text file to support@sysgem.com together with a description of the problem. When exporting the file please use the “Text Document” and “Single-column, no border” format as shown in the two highlighted fields below: